Frequently asked questions
No! We are probably booked out or don’t have staff on location. Please contact us via email or phone for same day bookings.
It is not a problem as long as your team size is between the minimum and maximum amount of players.
All players have to be registered and paid prior to the game.
We currently offer 2 different rooms. The size of the group matters here. Then you could play at the same time.
Yes. It is attached to your booking confirmation email.
No. Due to operational reasons we don’t offer payment on the spot but during our online booking process we offer lots of payment methods and we are sure that one of them works for you.
We offer free re-booking up to 24hrs before the game.
No it is not necessary.
No you don’t have to print your tickets.
Find more information on the dedicated page of The Golden Phoenix.
MIRACULUM is a team game for people aged 6 to 99. From the age of 8, children count as full-paying adults. Children under the age of 8 can play for free according to the number of adults, provided that the maximum number of participants is not exceeded. We would recommend that children between the ages of 8 and 14 play with an adult. “THE GOLDEN PHÖNIX” is recommended for children from 12 years and “THE ELEVATOR” from 10 years.
Our games are playable in german and english and all our game masters speak both languages.
Your game won’t happen if you are late because we run on a tight schedule.
No. We don’t do public bookings.
Due to safety reasons drunk players are not allowed to play.
The team lead decides who is allowed to play.
Of course, but not our games.
We already had very heavy and very old players who managed all parts of our games. However it depends on your physical condition.
Yes, we offer PDF vouchers for instant printing at home but if you want to receive a physical version via mail you can add the high gloss upgrade.
Up until 3 years from the date of purchase
No. You don’t have to.
During the booking process you enter the voucher code and the amount is automatically charged. You just have to pay the balance.
Yes. No problem at all.
Our games are unique immersive experiences. Simply show up at your booked time and be ready to start your adventure.
Generally everyone can play. Our games have individual restrictions that you can find in the description of the game.
Please wear comfortable and casual clothing and flat shoes.
No they aren’t. All our games are in the basement.
Everybody plays at their own risk. Our games and be physically challenging and sometimes you have to crawl. If you feel fit to do that than we don’t see a problem. Please consult a doctor if you are not sure.
Yes you can use the parking lot in front and on the back of our location for free.
We recommend Google Maps for individual planning. Our customers who use public transport either come by bus (5 min distance by foot), by tram M13 (10 min by foot) or the subway line M5 (15min by foot).
Yes we have enough lockers.
We are usually open Wednesday and Thursday from half past 3pm, Friday from 2pm, Saturday from half past 9am and Sunday from half past 12pm on.
If the first or the last slots of a day are not booked we are usually not on our location. Thats why it is important to book online or call us for short term bookings.
No. Mobile phones are not allowed in our games.
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