Frequently asked questions
No! We are probably booked out or don’t have staff on location. Please contact us via phone for same day bookings.
There is no problem adding more players. However, the maximum number of players in the room must not be exceeded.
All players must be paid before the game.
We currently offer 3 different rooms. The size of the group matters here. Then you could play at the same time.
Yes. It is attached to your booking confirmation email.
No. For organizational reasons, we generally do not offer on-site payment. However, we offer a variety of payment methods, and there is guaranteed to be one that you can use to pay for the game in advance. Payment can only be made in store in exceptional cases.
According to Section § 312g (2) No. 9 BGB, revocation is excluded because it is a leisure activity that requires a specific date for its performance. We offer you a free rebooking up to 24 hours before the game.
No it is not necessary.
No you don’t have to print your tickets.
Find more information on the dedicated page of The Golden Phoenix or Frankenstein.
Our recommendation from experience:
MIRACULUM is a team game for people aged 6 to 99. From the age of 8, children count as full-paying adults. Children under 8 years are allowed according to the number of
Adults can play for free, as long as the maximum number of participants is not exceeded. Children between 8 and 15 years old must play with an adult. “THE GOLDEN PHOENIX” and “FRANKENSTEIN” are recommended for children ages 12 and up.
The general rule is: you know your child best and decide what they can play.
Our games are playable in german and english and all our game masters speak both languages.
Your game won’t happen if you are late because we run on a tight schedule.
No. We don’t do public bookings.
Due to safety reasons drunk players are not allowed to play.
The team lead decides who is allowed to play.
Of course, but not our games.
We already had very heavy and very old players who managed all parts of our games. However it depends on your physical condition.
Yes, we offer PDF vouchers for instant printing at home but if you want to receive a physical version via mail you can add the high gloss upgrade.
Up until 3 years from the date of purchase
No. You don’t have to.
During the booking process you enter the voucher code and the amount is automatically charged. You just have to pay the balance.
Yes. No problem at all.
Our games are unique immersive experiences. Simply show up at your booked time and be ready to start your adventure.
Generally everyone can play. Our games have individual restrictions that you can find in the description of the game.
Please wear comfortable and casual clothing and flat shoes.
No they aren’t. All our games are in the basement.
Everybody plays at their own risk. Our games and be physically challenging and sometimes you have to crawl. If you feel fit to do that than we don’t see a problem. Please consult a doctor if you are not sure.
No, unfortunately not. Please allow at least 10 additional minutes to look for a parking space during your visit.
We recommend Google Maps or BVG.de for stress-free planning.
Our customers come by public transport either by bus M41 (approx. 2 minutes walk away), S-Bahn Anhalter Bahnhof S1 S2 S25 S26 (approx. 5 minutes walk away) or the Möckernbrücke U7 subway (approx. 7 minutes walk away).
Yes we have enough lockers.
We are normally open Mon – Fri from 2 p.m. to 10 p.m. and Sat – Sun from 10 a.m. to 10 p.m.
If the first or last games are not booked, we are usually not in the store. That’s why it’s important that you make your booking online or call us for short-term bookings.
Opening times may vary during holiday periods.
No. Mobile phones are not allowed in our games.
Didn’t find an answer to your question?